Help & support
Answers to common questions, and how to reach a human.
How do I connect my inbox?
Go to Settings → Connections and click Connect Gmail. We request read access to detect catering inquiries, quotes, and documents — nothing is sent on your behalf without your approval.
How do I change what the agent knows about my business?
Your menus, service area, pricing, and autonomy level live in the Catering profile card in Settings. Edit any field and hit Save catering profile — the change takes effect on the next email, text, or document the agent handles.
Can I redo onboarding?
You can re-run the onboarding chat by visiting the onboarding page. It re-interviews you and overwrites your catering profile with what you tell it.
How do I control how aggressively the agent negotiates?
The AI agent card in Settings sets the writing tone, negotiation stance, sign-off name, and style notes used in every client email.
Will the agent send emails or book events without me?
Only as far as your autonomy level allows. Set it on your catering profile (ask first / auto under a threshold / full auto), and the agent stays within those guardrails — plus your global Pause always stops all outbound activity.
How do I manage billing?
Open Settings → Billing and click Manage billing in Stripe to update your payment method, view invoices, or cancel.
Still stuck?
Email us at support@edesia.ai and we'll get back to you. Have an idea or hit a bug? Send feedback.
Open a support ticket