Delete your Edesia Go account
You can request account and personal-data deletion from Edesia without installing the app or having an active subscription.
Request account deletion by emailEmail support@edesia.ai from the address associated with your Edesia account. Include “Edesia Go account deletion request” and whether you own a workspace or are a teammate. If you cannot access that email, tell support so we can help verify ownership. Do not send your password. We verify account ownership before deleting data.
Delete in the app
In Edesia Go, open Team → Delete account. Sign in again if prompted, type DELETE, and confirm. This option is available to workspace owners and teammates.
What is deleted or retained
Deletion removes your login, personal account records, saved personal chats, and stored uploads. Deleting a workspace owner also removes the workspace’s records and detaches teammates; their individual accounts remain. If you are a teammate, your employer may retain shared work records, including timesheets. Contact the workspace owner to request changes to those records.
We retain a minimal deletion marker to prevent delayed billing events from restoring a deleted account. Payment providers may retain transaction records for their legal obligations. Apple subscriptions must be canceled separately in Apple’s subscription settings. Contact support if you need help with an existing subscription or a deletion that did not finish.